How do I Make an Exchange/In Store Credit (ISC)?
Items must be unworn still have packaging and tags on (if applicable)
Must be within 30 days of date your package was delivered
Prior to sending an exchange or ISC back to our facility, please e-mail LINEMANSTRONGAPPAREL@GMAIL.COM with the following information to receive a Return Authorization Email (RAE):
Name on order:
Email on order:
Date order was placed:
Reason for Return:
Please note that all customers are responsible for return shipping costs
We are located in the USA and
international customers are responsible for shipping
duties and other local importation feesThese extra fees
will be applied during the exchange/ISC process.
What to expect after?
Once you have received an RAE back from us you can select the shipping company of your choice to ship your exchange/ISC back to us.
We will email you a notification upon arrival of your package to us. At that point the exchange/ISC process will begin.
*On the commercial invoice under the category “Purpose of Shipment: put “Repair and Return”. This helps in the shipping process and will help keep your shipping costs down*
If you purchased a product online and wish to EXCHANGE or receive an ISC for any reason, please follow the requirements below:
A return request must be sent to LINEMANSTRONGAPPAREL@GMAIL.COM
All returns must be reported within 30 days of the delivery date. Returns must be sent within 7 days of receiving the Return Authorization Email from our customer care team.
Merchandise must be unwashed and unworn
Hang tags, if included, must be attached and undamaged.
DO NOT send items back before receiving a reply from us.
All garments are subject to inspection
***Customer is responsible for return shipping costs and these are non-refundable** including shipping duties and other local importation fees.
An exception would be if there was an error on our part. ie: we sent you the wrong item/size (see below)
What if I received a damaged item?
If you received a damaged item and can provide us a photo of the damage with the hang tag still in place (if applicable) and we will cover the costs to ship you the replacement.
Can I make an exchange?
We can exchange the item for anything of equal or lesser value (from any category) that is still shown as available on our website in your desired size (if lesser, an in-store credit will be issued in the form of a discount code).
The original and return shipping charges are non-refundable.
Can I receive a refund?
Unfortunately we DO NOT issue refunds. IN STORE CREDIT (ISC) only. No exceptions.
Can I reroute or change my shipping address after I placed the order already?
If the postal service or customer requires a product to be re-routed at any point there will be a $15 standard rerouting fee applied. The exception to this is if you contact us prior to shipment we will try our best to change the address.
Still have questions about LINEMAN STRONG APPAREL returns?
Email us at LINEMANSTRONGAPPAREL@GMAIL.COM